Marketplace Help & Frequently Asked Questions

The Dotzz Money Back Guarantee covers virtually everything on our marketplace. If an item does not arrive, is damaged, or doesn’t match the listing description, you can report it within 30 days and receive a full refund, including original shipping costs.

For eligible sneakers, luxury watches, and fine collectibles, the item is sent directly from the seller to our authentication facility. Independent experts inspect the item, packaging, and paperwork to ensure 100% authenticity before it is sent to you.

Anyone can start selling on Dotzz! Click the “Sell” button in the top header, create your free seller account, and use our quick listing tool. Your first 250 listings each month have $0 insertion fees.

Over 75% of marketplace items feature Free 2-Day Shipping. Each product page clearly displays the seller’s shipping carrier (FedEx, UPS, USPS, DHL), estimated delivery dates, and tracking information upon shipment.

Most items are eligible for 30-day returns. If an item doesn’t fit or you’ve changed your mind, initiate a return from your Purchase History under My Account to print a prepaid return shipping label.