Dotzz 30-Day Money Back Guarantee & Return Policy

Our Commitment to Every Buyer

We want you to shop with complete peace of mind. The Dotzz Money Back Guarantee ensures you receive the exact item you ordered in the promised condition, or you receive a full refund.

How to Start a Return

1. Go to My Account > Purchase History and locate your order.
2. Click Return Item and select your reason (e.g. damaged in transit, item doesn’t match description, changed mind).
3. Print the prepaid return shipping label and package the item securely in its original packaging.
4. Drop off the package with the designated shipping carrier.

Refund Timelines

Once the returned item is delivered back to the seller or verification center, your refund is inspected and issued to your original payment method (Credit Card, PayPal, or Apple Pay) within 48 hours.